1. Overview
This policy explains what information Skillbook Academy collects, why we collect it, and how we handle it. It applies to www.skillbookacademy.com and to the training services we deliver.
2. Information we collect
- Information you provide: name, email address, phone number, company and job title, billing information, course preferences, and anything you include in a form or message.
- Information collected automatically: IP address, browser and device type, pages viewed, time spent, and the site you arrived from.
- Payment information: card payments are handled by our payment providers. We receive confirmation of payment and limited details such as the last four digits, not your full card number.
3. How we use your information
- To register you for a course and deliver the training.
- To process payments and issue invoices, certificates, and attendance records.
- To respond to enquiries and provide learner support.
- To send course logistics and, where you have opted in, updates about programmes and offers.
- To improve our website, content, and services.
- To meet legal, accounting, and certification body requirements.
4. Cookies
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can manage or disable cookies through your browser settings. Some features may not work correctly if cookies are disabled.
5. Sharing your information
We do not sell your personal information. We share it only where necessary, with:
- Instructors and training partners delivering your class.
- Certification bodies, where a credential or examination requires your details.
- Service providers such as payment processors, hosting, email, and scheduling platforms.
- Authorities or advisers, where required by law or to protect our legal rights.
6. International transfers
We operate internationally. Your information may be stored or processed in Canada, the United States, and other countries where we or our service providers operate.
7. How long we keep it
We keep your information for as long as needed to deliver our services, maintain your training and certification records, and meet legal, tax, and audit requirements. After that it is deleted or anonymised.
8. Security
We use reasonable technical and organizational measures to protect your information, including access controls and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices
You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages. Every marketing email includes an unsubscribe link. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.
10. Children
Our courses and services are intended for working professionals. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will remove it.
11. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its effective date.
12. Contact
Questions or requests about privacy can be sent to:
Skillbook Inc. (Skillbook Academy)
18 King St E, Suite 1400, Toronto, ON M5C 1C4, Canada
Email: learn@skillbook.com